Thank you for shopping at Ulysses Tools. We appreciate your business and strive to provide the best products and services. If you are not entirely satisfied with your purchase, we’re here to help.

1. Return Policy

• Eligibility for Returns: You can return items within [insert number] days of receiving your order. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.

• Non-Returnable Items: Certain items are non-returnable, including:

  • Items marked as final sale
  • Opened or used items

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at [email protected] to request a return authorization.
2. Prepare Your Package: Include your order number and any other relevant details. Pack the item securely in its original packaging.
3. Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

3. Refunds

• Processing Refunds: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• Refund Method: If approved, your refund will be processed, as Cod.

4. Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original item following the return process and place a new order for the desired item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within [7-10] days of receipt. We will evaluate the issue and provide you with instructions on how to proceed.

6. Contact Us

If you have any questions or concerns about our Refunds and Return Policy, please contact us at [email protected].